Refund Policy
Last updated: June 2026
We want PickStream users to have a clear understanding of our subscription and refund process.
1. Payments
Payments for PickStream subscriptions are securely processed by Paddle, which acts as our Merchant of Record.
The applicable price, billing period and subscription terms are presented to you before completing your purchase.
2. Subscription Cancellation
You may cancel your PickStream subscription at any time.
If a self-service cancellation option is not available in your account, you may request cancellation by contacting us at:
Unless otherwise stated, cancellation will stop future recurring charges. You will generally retain access to your paid features until the end of the current billing period.
3. Refund Requests
If you believe you are entitled to a refund, you may submit a request by contacting us at:
Please include the email address associated with your PickStream account and relevant purchase information so that we can locate the transaction and review your request.
Refund requests are reviewed on a case-by-case basis, subject to applicable law and the terms of the purchase.
Where applicable, refunds may be processed by Paddle in accordance with its payment and merchant-of-record procedures.
4. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same subscription or charged an incorrect amount, please contact us as soon as possible so that we can investigate the issue.
5. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.
6. Contact
For refund requests, subscription cancellations or billing questions, please contact: